Terms & Conditions

1. Services & Scope

Securities Coach (“Company,” “we,” “us”) provides one-on-one tutoring, study materials, practice exams, and test-taking strategy coaching to individuals and corporate clients preparing for FINRA and NASAA licensing examinations, including but not limited to the SIE, Series 6, 7, 63, 65, and 66.

All services are delivered remotely via Zoom unless otherwise agreed in writing. Sessions are recorded for the exclusive use of the enrolled client.

Note: Securities Coach is an independent tutoring service. We are not affiliated with FINRA, NASAA, or any regulatory body. Licensing decisions are made solely by the relevant exam authority. 

2. Enrollment & Payment

Enrollment is confirmed upon receipt of payment or execution of a payment plan agreement. All prices are in U.S. Dollars. Payment plans are available and must be arranged prior to the first tutoring session.

• Full payment or payment plan confirmation is required to secure your schedule.
• Corporate invoices are due net-15 unless otherwise agreed in writing.
• We accept major credit/debit cards and approved digital payment methods.
• Returned payments or chargebacks will result in immediate suspension of services and may incur a $35 processing fee.

Discounts, promotions, or custom pricing discussed during your free consultation are only valid when confirmed in writing.

3. Refund Policy

We are committed to your success and stand behind our programs. Refunds are handled as follows:

• Before Program Start: Full refund if requested at least 5 business days before your first session.
• Within First Session: A prorated refund for unused hours, minus a $75 administrative fee.
• After Two or More Sessions: No refunds. Remaining session hours may be transferred to another individual with prior written approval.
• Study Materials & Digital Resources: Non-refundable once access has been granted.

Refund requests must be submitted in writing to the email address on your enrollment agreement. Verbal requests are not accepted.

4. Rescheduling & Cancellations

We understand that life is unpredictable. The following policy applies to all scheduled tutoring sessions:

• 24+ Hours Notice: Sessions may be rescheduled at no charge.
• Less than 24 Hours Notice: The session will be counted as used and no makeup will be provided.
• No-Shows: Sessions missed without any notice are forfeited.
• Instructor Cancellations: If we cancel a session, it will be rescheduled at no cost to you with priority scheduling.

All rescheduling requests must be made through the Acuity Scheduling portal or in writing via email.

5. Client Responsibilities

To get the most from your program, clients agree to:

• Attend sessions on time and prepared with any assigned pre-work completed.
• Maintain a reliable internet connection and working Zoom setup.
• Complete practice exams and homework as directed between sessions.
• Communicate scheduling conflicts or concerns promptly and professionally.
• Treat all instructors and staff with respect. Abusive behavior will result in immediate termination of services without refund.

6. Intellectual Property

All study materials, practice exams, strategies, frameworks, session recordings, and other content provided by Securities Coach are the exclusive intellectual property of Securities Coach.

• Materials are licensed for personal, non-commercial use only by the enrolled client.
• Reproduction, redistribution, resale, or sharing of any materials is strictly prohibited.
• Session recordings may not be shared publicly or used for commercial purposes.

Violations of these terms may result in legal action and immediate termination of enrollment without refund.

7. No Guarantee of Results

Securities Coach maintains a 95% pass rate across our student base and is deeply invested in each client’s success. However, we cannot guarantee that any individual client will pass a specific exam.

Exam outcomes depend on many factors including individual effort, prior knowledge, test-day performance, and FINRA/NASAA scoring standards — all of which are outside our direct control. Our commitment is to provide expert instruction, proven strategies, and comprehensive support throughout your program.

8. Confidentiality

Securities Coach respects your privacy. Personal information collected during enrollment and tutoring is used solely to deliver and improve our services. We do not sell, rent, or share your personal information with third parties, except as required by law.

Session content shared by clients during tutoring (including career details, financial situations, or employer information) is kept strictly confidential.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Securities Coach and its instructors, employees, and affiliates shall not be liable for:

• Exam failures or delays in licensure.
• Loss of income, employment opportunity, or professional advancement.
• Technical issues outside our control (internet outages, platform disruptions).
• Any indirect, incidental, consequential, or punitive damages arising from use of our services.

Our total liability in any matter is limited to the amount actually paid by the client for the specific program in question.

10. Governing Law & Disputes

These Terms & Conditions are governed by the laws of the United States. Any disputes arising from these terms or from your use of our services shall first be addressed through good-faith negotiation.

If a resolution cannot be reached informally, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. You waive the right to participate in class-action lawsuits related to our services.

Securities Coach reserves the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.